Cancellation Policy

1 Overview

This Cancellation Policy applies to all Bixmax products, including MobixPOS, GobixPOS, and ResbixPOS. It outlines your rights and the process for cancelling a free trial, a monthly subscription, or an annual subscription.

This policy should be read alongside our Terms and Conditions and Refund Policy, which govern billing and eligibility for refunds.

2 Free Trial Cancellation

You may cancel at any time during your free trial period at no cost and with no cancellation fee. If you cancel before the trial ends, you will not be charged when the trial period concludes.

• No credit card charges are made until the trial period ends, unless stated otherwise at signup.
• Trial data may be retained for a limited period in case you choose to reactivate.

3 Monthly Subscriptions

Monthly subscribers may cancel at any time. Key details:

• Cancellation takes effect at the end of your current billing cycle.
• You retain full access to your Bixmax product until the end of the paid period — no partial-month refunds are issued.
• No further charges will be made once cancellation is confirmed.

4 Annual Subscriptions

Annual subscribers may cancel at any time; however, to avoid being billed for the upcoming renewal term, cancellation requests must be submitted at least 15 days before your renewal date.

• Cancellations submitted after this window will take effect at the end of the current annual term.
• Mid-term cancellations do not entitle you to a pro-rated refund unless covered by our Refund Policy.

5 How to Cancel

To cancel your subscription, simply reach out to our support team through any of the following channels:

• WhatsApp: Message our support line directly for the fastest response.
• Email: Send a cancellation request to [email protected] from your registered account email.

Our team will confirm and process your cancellation request within 48 hours and send you written confirmation once it is complete.

6 Data After Cancellation

After your subscription is cancelled and your access period ends:

• You have 30 days to request an export of your business data (inventory, sales history, customer ledgers) in a readable format.
• After this 30-day window, your data may be permanently deleted from our systems, except where retention is required by law.
• We recommend exporting any reports you need before your access period ends.

7 Reactivation

If you change your mind, you can reactivate a cancelled account by contacting our support team, provided the request falls within the data retention window described above. Accounts reactivated after data deletion will need to be set up as new accounts.

8 Refunds

Cancellation does not automatically entitle you to a refund. Refund eligibility — including circumstances, timelines, and processing — is governed entirely by our separate Refund Policy. Please refer to that policy for full details.

9 Changes to This Policy

We may update this Cancellation Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will:

• Update the "Last Updated" date at the top of this page.
• Notify registered users via email or an in-app notification for material changes.

Continued use of Bixmax after any changes constitutes your acceptance of the updated policy.

10 Contact Us

If you have any questions about cancelling your subscription, please reach out:

• Company: Bixmax
• Email: [email protected]