Refund Policy

1 Overview

Bixmax offers subscription-based access to its business software products. Because our products are digital services delivered immediately upon payment, our refund policy is designed to be fair to both parties while protecting against misuse.

We encourage all potential customers to take full advantage of our free trial period before committing to a paid subscription. This ensures you are fully satisfied before any payment is made.

2 Free Trial

All Bixmax products include a free trial period (typically 7–14 days, as specified on the product's signup page). During this period:

• No payment is required. No credit card details are needed for the trial.
• You have full access to core features to evaluate the platform.
• Our onboarding team will assist with setup and data migration at no cost.
• You may cancel at any time during the trial without any obligation.

3 When Refunds Apply

Bixmax will issue a full or partial refund in the following circumstances:

4 Non-Refundable Circumstances

The following are explicitly excluded from our refund policy:

• Subscription renewals — Automatic renewals are non-refundable. You may cancel before the renewal date to avoid being charged.
• Setup & onboarding fees — Any one-time setup, data migration, or training fees are non-refundable once services are delivered.
• Annual subscriptions — Annual plans are non-refundable after the 3-day new customer window, except in cases of provable service failure by Bixmax.
• Third-party hardware or services — Bixmax is not responsible for costs related to printers, barcode scanners, or third-party integrations.
• Promotionally priced subscriptions — Discounted or promotional plans are final sale and non-refundable.

5 How to Request a Refund

To submit a refund request, contact us through any of the following channels:

• 1

  Contact Our Support Team

  Email [email protected] with your refund request.

• 2

  Provide Required Details

  Include your registered email, business name, invoice number, payment date, and a clear description of the reason for the refund.

• 3

  Review Process

  Our billing team will review your case within 2–3 business days and may request additional information.

• 4

  Decision & Processing

  You will receive a written decision. If approved, the refund will be processed as described in Section 6.

6 Refund Processing

Approved refunds are processed as follows:

• Bank Transfer / EasyPaisa / JazzCash: Refunded to the original payment method within 5–7 business days.
• Credit/Debit Card: Refunded to the original card within 7–14 business days, depending on your bank's processing time.
• Account Credits: In some cases, refunds may be offered as Bixmax account credits (with your agreement), applied instantly to your next invoice.

7 Subscription Cancellation

Cancelling your subscription is different from requesting a refund. When you cancel:

• Your access continues until the end of the current paid billing period.
• You will not be charged at the next renewal date.
• No partial refund is issued for unused days in the current period (unless eligible under Section 3).
• Your data is retained for 30 days after the subscription ends, during which you may export it.

To cancel, visit your account settings or contact [email protected]. Cancellations requested by WhatsApp or phone must be confirmed in writing via email.

8 Service Credits

In cases of verified extended downtime or service degradation (not covered by scheduled maintenance), Bixmax may offer prorated service credits rather than cash refunds. Credits are:

• Applied automatically to your next invoice.
• Calculated based on the proportion of downtime relative to your billing period.
• Non-transferable and have no cash value.
• Valid for 12 months from the date of issuance.

9 Disputes

If you believe a charge was made in error or a refund was incorrectly denied, you may escalate your case:

• Email [email protected] with "Billing Dispute" in the subject line.
• Provide all relevant documentation (invoices, screenshots, communication records).
• A senior member of our team will respond within 5 business days.

We ask that you contact us directly before initiating any payment disputes with your bank or card issuer, as chargebacks may result in account suspension while the dispute is investigated.

10 Contact Us

For any refund-related questions or requests:

• Email: [email protected]
• Support Hours: Monday – Saturday, 9:00 AM – 7:00 PM (PKT)