Your privacy matters to us. This policy explains clearly what data Bixmax collects, how we use it, and how we protect it. We do not sell your data — ever.
1 Information We Collect
When you use Bixmax products (including MobixPOS and GobixPOS), we may collect the following categories of information:
- Account Information: Your name, business name, email address, phone number, and billing details provided during registration.
- Business Data: Inventory records, transaction history, customer ledgers, and sales data that you enter into our platforms.
- Device & Technical Data: IP address, browser type, operating system, device identifiers, and access timestamps.
- Usage Data: Features you use, pages you visit within the application, and session duration — used to improve our products.
- Communications: Messages, support tickets, and feedback you send to our team.
2 How We Use Your Information
We use the information collected for the following purposes:
- To provide, operate, and maintain your Bixmax account and subscriptions.
- To process payments and manage billing securely.
- To send important service-related notifications (e.g., downtime alerts, invoice receipts).
- To respond to your support requests and improve customer service.
- To analyze product usage and improve features, performance, and user experience.
- To send product updates and promotional communications (you may opt out at any time).
- To comply with applicable laws and legal obligations.
We will never use your data for purposes not listed here without first obtaining your explicit consent.
3 Data Sharing & Disclosure
Bixmax does not sell, rent, or trade your personal information to any third party. We may share data only in the following limited circumstances:
- Service Providers: Trusted third-party vendors (e.g., payment processors, cloud hosting, SMS gateways) who assist in operating our services, under strict confidentiality agreements.
- Legal Requirements: When required by law, court order, or government authority in Pakistan or applicable jurisdiction.
- Business Transfers: In the event of a merger, acquisition, or sale of Bixmax assets, your data may be transferred — you will be notified in advance.
- With Your Consent: Any other sharing only occurs with your explicit written consent.
4 Data Security
We take data security seriously. Bixmax implements industry-standard technical and organizational measures to protect your information, including:
- Encrypted data transmission using SSL/TLS protocols.
- Encrypted storage of sensitive fields (passwords, payment data).
- Access controls — only authorized personnel can access production data.
- Regular security audits and vulnerability assessments.
- Automatic backups with off-site redundancy.
Despite our best efforts, no method of transmission over the internet is 100% secure. In the event of a data breach, we will notify affected users within 72 hours.
5 Cookies & Tracking
Our websites and applications use cookies and similar tracking technologies to:
- Maintain your login session across pages.
- Remember your preferences and settings.
- Analyze website traffic via analytics tools (e.g., Google Analytics).
- Improve the performance and relevance of our platform.
You may disable cookies in your browser settings. Note that disabling cookies may affect the functionality of some features within our applications.
6 Your Rights
You have the following rights regarding your personal data held by Bixmax:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your account and associated data (subject to legal retention requirements).
- Portability: Request your business data in a machine-readable format.
- Opt-Out: Unsubscribe from marketing communications at any time via the link in any email or by contacting us.
To exercise any of these rights, contact us at [email protected] and we will respond within 7 business days.
7 Data Retention
We retain your data for as long as your account is active or as needed to provide our services. Specifically:
- Account and business data is retained for the lifetime of your subscription plus 90 days after termination.
- After account deletion, personal data is permanently removed within 30 days, except where retention is required by law (e.g., financial records).
- Anonymized usage analytics may be retained indefinitely for product improvement.
8 Third-Party Links
Our platforms may contain links to third-party websites (e.g., payment gateways, social media). Bixmax is not responsible for the privacy practices of those external sites. We encourage you to review their privacy policies before providing any information.
9 Children's Privacy
Bixmax products are designed for business use and are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with data, we will delete it promptly.
10 Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will:
- Update the "Last Updated" date at the top of this page.
- Notify registered users via email or an in-app notification for material changes.
Continued use of Bixmax after any changes constitutes your acceptance of the updated policy.
11 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out: